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New Voice Controls in Google Analytics

Another new feature for Google Analytics has been announced in the past month to help users get more business insights from their data. Voice control analysis enables users to ask a question in plain English and receive a response about their stats and recent trends. Possibly seen as a bit gimmicky, this new tool has nevertheless been extensively developed over recent years.

An example Google provides is to ask your Analytics account “How many new users did we have from organic search on mobile last week?”. With the new voice control feature, you should get an immediate answer with some data reports and suggested insights. It uses the same natural language processing technology available across Google products like Android and Search, and it will be rolling out now to become available in English to all Google Analytics users over the next few weeks.

The ability to ask questions is part of Analytics Intelligence, a set of features in Google Analytics that use machine learning to help users better understand and act on their analytics data. Analytics Intelligence also includes existing machine learning capabilities like automated insights (now available), smart lists, smart goals, and session quality.

Google’s feedback from web analysts was that they spend half their time answering basic analytics questions for other people in their organization. This new voice control feature is intended to help everyone get their answers directly in the product, so that team members get what they need faster, and analysts can spend their valuable time on deeper research and discovery.

The new Analytics Intelligence feature helps users to identify new opportunities through automated insights, which can show spikes or drops in metrics like revenue or session duration, or by highlighting key issues that may need to be investigated further. Insights may also present opportunities to improve key metrics by following specific recommendations. For example, a chance to improve bounce rate by reducing a page’s load time, or the potential to boost conversion rate by adding a new keyword to your AdWords campaign.

This Intelligence system is also designed to become smarter over time as it learns which questions and insights users are interested in. Google encourages usage and feedback of the tool to enable the service to be ‘trained’ from experience. The goal is to help users get more insights and ultimately use the tool more often to gain amazing experiences that make customers happier and help you grow your business.

If you’d like more information about this new feature and how to get better insights from your own Analytics reports, please contact us now.